How to Maintain Business Sustainability and Performance in Dynamic Global Market

Abstract

From the above definition, it can be concluded that quality is a quality standard where each element is interconnected and can influence performance in meeting customer expectations. Consumers pay in return for the convenience, service and satisfaction they receive from the service, not for ownership of the service. Quality not only emphasizes aspects of the final result, namely products and services, but also concerns human quality, process quality and environmental quality. If not controlled, this can have a negative impact on the company, because many customers feel dissatisfied. Service is an intangible task that satisfies the needs
of consumers or business users.