Analysis of The Role Motivation, Job Satisfaction and Compensation on Performance of Workers in Construction in Marocco

Abstract

Service quality has five main dimensions used by consumers in evaluating a service, these five dimensions consist of Tangibles, Reliability (reliable and accurate performance), Responsiveness (fast and helpful), Assurance (credibility, security, competence, and politeness), and Empathy (easy access, good communication, and customer understanding). Therefore, it is important for service companies to set high standards in determining good service quality. Because services are intangible, it is difficult to evaluate the quality of the service so consumers must consume the service first, who can then assess the quality of a service. Therefore, it is important for service companies to set high standards in determining good service quality.