Analysis of The Role Spirit of Transformation, Technology Adoption and Financial Support on Performance of Public School

Abstract

Therefore, it is important for service companies to set high standards in determining good service quality. Because services are intangible, it is difficult to evaluate the quality of the service so consumers must consume the service first, who can then assess the quality of a service. Service is an effort to serve other people's needs, while serving is helping to prepare (helping someone with what they need). In essence, service is a series of activities which constitute a process. Based on previous research which has the same research by previous researchers, based on measurement results using the service quality method, consumers are not satisfied with the service quality of package delivery services.