Service Integrated Management in Dynamic Business Environment

Abstract

From the above definition, it can be concluded that quality is a quality standard where each element is interconnected and can influence performance in meeting customer expectations. Service is an activity or benefit that one person can offer to another which is essentially intangible and does not result in ownership of anything. From the data above, it can be said that many outlets do not necessarily have high consumption value either. Service businesses place great importance on the human element. Services in general are intangible and cannot be fully owned by consumers. From the data above, it can be said that many outlets do not necessarily have high consumption value either.