Customer Engagement and How It Will Impact The Business

Abstract

This is the basis for consumers to be able to buy products or services from the same place repeatedly and not switch to other competing companies. During peak periods, it is possible that the services provided by producers are very minimal, for example speeding up service times in order to serve as many customers as possible. However, in the business world, it is not enough to be in this position, we have to be competitive and number one, and one way to win the competition is to improve service quality, because increasing service quality will make consumers satisfied and loyal. Service is an intangible task that satisfies the needs of consumers or business users.