External Environment as Influencing Aspects in Making Office Culture

Abstract

Service is an intangible task that satisfies the needs of consumers or business users. There are several factors that can influence consumer satisfaction, namely service quality and product quality. Consumers pay in return for the convenience, service and satisfaction they receive from the service, not for ownership of the service. From the above definition, it can be concluded that quality is a quality standard where each element is interconnected and can influence performance in meeting customer expectations. Service is an activity or benefit that one person can offer to another which is essentially intangible and does not result in ownership of anything.