Sustainability of Training to Elevate Employees Skills

Abstract

Service businesses place great importance on the human element. Services in general are intangible and cannot be fully owned by consumers. From the data above, it can be said that many outlets do not necessarily have high consumption value either. Quality not only emphasizes aspects of the final result, namely products and services, but also concerns human quality, process quality and environmental quality. Consumers pay in return for the convenience, service and satisfaction they receive from the service, not for ownership of the service.