Multistrategies in Facing Dynamic Changing of External Organization

Abstract

From the above definition, it can be concluded that quality is a quality standard where each element is interconnected and can influence performance in meeting customer expectations. Services in general are intangible and cannot be fully owned by consumers. It is impossible to produce quality products and services without quality people and processes. This is the basis for consumers to be able to buy products or services from the same place repeatedly and not switch to other competing companies.