Managerial Education for Improving Business in Transportation Sectors

Abstract

From the data above, it can be said that many outlets do not necessarily have high consumption value either. However, in the business world, it is not enough to be in this position, we have to be competitive and number one, and one way to win the competition is to improve service quality, because increasing service quality will make consumers satisfied and loyal. Consumers pay in return for the convenience, service and satisfaction they receive from the service, not for ownership of the service. From the data above, it can be said that many outlets do not necessarily have high consumption value either. There are several factors that can influence consumer satisfaction, namely service quality and product quality.