Integrated Service Approaching and Customer Orientation in Education and Health

Abstract

From the data above, it can be said that many outlets do not necessarily have high consumption value either. There are several factors that can influence consumer satisfaction, namely service quality and product quality. During peak periods, it is possible that the services provided by producers are very minimal, for example speeding up service times in order to serve as many customers as possible. This is the basis for consumers to be able to buy products or services from the same place repeatedly and not switch to other competing companies. From the data above, it can be said that many outlets do not necessarily have high consumption value either. Services in general are intangible and cannot be fully owned by consumers.