Digitalization and Technology Adoption in Service Sectors

Authors

  • Anyen Amobi Professional Practitioner

Keywords:

business, competition, satisfaction

Abstract

Services in general are intangible and cannot be fully owned by consumers. Service quality is an effort to fulfill consumer needs and desires as well as the accuracy of delivery in keeping with consumer expectations. Consumers pay in return for the convenience, service and satisfaction they receive from the service, not for ownership of the service. From the data above, it can be said that many outlets do not necessarily have high consumption value either. There are several factors that can influence consumer satisfaction, namely service quality and product quality. During peak periods, it is possible that the services provided by producers are very minimal, for example speeding up service times in order to serve as many customers as possible.

Downloads

Download data is not yet available.

Published

2025-02-04

How to Cite

Amobi, A. (2025). Digitalization and Technology Adoption in Service Sectors. Journal of Current Research in Business and Economics, 4(1), 116–166. Retrieved from https://jcrbe.org/index.php/rbe/article/view/334

Issue

Section

Articles

Similar Articles

1 2 3 > >> 

You may also start an advanced similarity search for this article.