Persistent Career and Dynamics Service in Automotive Industries
Keywords:
business, competition, satisfactionAbstract
From the above definition, it can be concluded that quality is a quality standard where each element is interconnected and can influence performance in meeting customer expectations. Service is an activity or benefit offered to consumers or service users so that it can satisfy or meet consumer needs and desires. There are several factors that can influence consumer satisfaction, namely service quality and product quality. Service businesses place great importance on the human element. During peak periods, it is possible that the services provided by producers are very minimal, for example speeding up service times in order to serve as many customers as possible.