The Effect of Integrated Service System on Customer Satisfaction in Health Laboratories

Abstract

From the above definition, it can be concluded that quality is a quality standard where each element is interconnected and can influence performance in meeting customer expectations. If not controlled, this can have a negative impact on the company, because many customers feel dissatisfied. However, in the business world, it is not enough to be in this position, we have to be competitive and number one, and one way to win the competition is to improve service quality, because increasing service quality will make consumers satisfied and loyal.