The Analysis of Hospital Business Sustainability in Seven Countries

Abstract

Service is an activity or benefit offered to consumers or service users so that it can satisfy or meet consumer needs and desires. There are several factors that can influence consumer satisfaction, namely service quality and product quality. Services in general are intangible and cannot be fully owned by consumers. Service is an intangible task that satisfies the needs of consumers or business users. It is impossible to produce quality products and services without quality people and processes.