The Analysis of Cause Effect of Chemical Products Defects in Several Factories

Abstract

However, in the business world, it is not enough to be in this position, we have to be competitive and number one, and one way to win the competition is to improve service quality, because increasing service quality will make consumers satisfied and loyal. Services in general are intangible and cannot be fully owned by consumers. Service quality is the best matrix for evaluating consumer satisfaction in comparison between expectations and perceptions of service.