Improving Service Excellent and Performance of Human Resources in Health Units

Abstract

During peak periods, it is possible that the services provided by producers are very minimal, for example speeding up service times in order to serve as many customers as possible. Consumers pay in return for the convenience, service and satisfaction they receive from the service, not for ownership of the service. Service quality is an effort to fulfill consumer needs and desires as well as the accuracy of delivery in keeping with consumer expectations. From the data above, it can be said that many outlets do not necessarily have high consumption value either.