Service Satisfaction, Service Model and Service Quality in Modern Digital Era

Authors

  • Romeo Samurno Professional Practitioner

Keywords:

business, satisfaction, competition

Abstract

However, in the business world, it is not enough to be in this position, we have to be competitive and number one, and one way to win the competition is to improve service quality, because increasing service quality will make consumers satisfied and loyal. It is impossible to produce quality products and services without quality people and processes. Services in general are intangible and cannot be fully owned by consumers. If not controlled, this can have a negative impact on the company, because many customers feel dissatisfied.

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Published

2024-06-19

How to Cite

Samurno, R. (2024). Service Satisfaction, Service Model and Service Quality in Modern Digital Era. Journal of Current Research in Business and Economics, 3(1), 2097–2102. Retrieved from https://jcrbe.org/index.php/rbe/article/view/139

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Articles