Role of Service Quality and Kano Modelling on Business Performance in 21st Era

Authors

  • Ruoyi Shuan Professional Practitioner

Keywords:

business, satisfaction, competition

Abstract

It is impossible to produce quality products and services without quality people and processes. Services in general are intangible and cannot be fully owned by consumers. If not controlled, this can have a negative impact on the company, because many customers feel dissatisfied. Service is an activity or benefit that one person can offer to another which is essentially intangible and does not result in ownership of anything. Service is an intangible task that satisfies the needs of consumers or business users.

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Published

2024-06-19

How to Cite

Shuan, R. (2024). Role of Service Quality and Kano Modelling on Business Performance in 21st Era. Journal of Current Research in Business and Economics, 3(1), 2087–2096. Retrieved from https://jcrbe.org/index.php/rbe/article/view/138

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Articles