Leadership Quality and Service Performance: Its Impact on Business Sustainability

Authors

  • Laiying Qusan Professional Practitioner

Keywords:

business, competition, satisfaction

Abstract

The existence of very busy peak periods is a problem in itself for service marketing. Service quality is the best matrix for evaluating consumer satisfaction in comparison between expectations and perceptions of service. During peak periods, it is possible that the services provided by producers are very minimal, for example speeding up service times in order to serve as many customers as possible. Quality not only emphasizes aspects of the final result, namely products and services, but also concerns human quality, process quality and environmental quality.

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Published

2024-06-19

How to Cite

Qusan, L. (2024). Leadership Quality and Service Performance: Its Impact on Business Sustainability. Journal of Current Research in Business and Economics, 3(1), 2037–2061. Retrieved from https://jcrbe.org/index.php/rbe/article/view/136

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Articles