Service Excellent and Performance Management in Healthcare Industry

Authors

  • Susanna Theodore Professional Practitioner

Keywords:

business, satisfaction, competition

Abstract

Services in general are intangible and cannot be fully owned by consumers. If not controlled, this can have a negative impact on the company, because many customers feel dissatisfied. From the above definition, it can be concluded that quality is a quality standard where each element is interconnected and can influence performance in meeting customer expectations. Service is an activity or benefit offered to consumers or service users so that it can satisfy or meet consumer needs and desires.

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Published

2024-06-03

How to Cite

Theodore, S. (2024). Service Excellent and Performance Management in Healthcare Industry. Journal of Current Research in Business and Economics, 3(1), 1783–1825. Retrieved from https://jcrbe.org/index.php/rbe/article/view/126

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Section

Articles