The Role of Motivation and External Reward on Job Satisfaction in Modern Supermarket

Abstract

There are several factors that can influence consumer satisfaction, namely service quality and product quality. It is impossible to produce quality products and services without quality people and processes. The existence of very busy peak periods is a problem in itself for service marketing. From the above definition, it can be concluded that quality is a quality standard where each element is interconnected and can influence performance in meeting customer expectations. Consumers pay in return for the convenience, service and satisfaction they receive from the service, not for ownership of the service.